natural | VEGAN | GLUTEN FREE | USA MADE

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FAQ

General

We're proud to say that Scorolash is based in Chicago, Illinois.

Yes, please feel at ease when using our serum as we do not test anything on animals. We also do not work with any manufacturers that do animal testing. None of our raw materials are tested on animals.

We're always looking for bloggers and social platforms to partner with to share our beauty love! If you think you'd fit right in, then we want you to contact us right now!

We do our best to fulfill all orders as soon as possible. All orders placed Monday through Saturaday get processed the same day. For customers within the United States, your order should arrive within 3-5 business days via USPS or 1-2 business days via USPS Priority Mail Express.

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and a tracking number via email once your package has been prepared for shipment.

We accept payments through Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.

Shipping

We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to. The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order.

Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. In this case, we’re not able to send you another one so it’s best to contact the postal service.

Yes! All orders include a tracking number. It will automatically be sent to your email that you provide us with during checkout. If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take up to 24 hours to update.

The speed of receiving your order can vary on a few things such as your shipping method choice and the location your order is being shipped to. Customers in the United States should expect to receive their order in 3 to 5 business days or 1 to 2 business days via Priority Mail Express.

Scorolash ships out all orders via United States Postal Service.

As soon as your package is shipped, you will receive an automated email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow up to 24 hours for the tracking information to show.

Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Product/Ingredient

Our formula is made in the United States. Scorolash is also natural, 100% cruelty free, paraben free, gluten free and dye free.

Our serum is formulated to be safe for all skin types and is also hypoallergenic but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

We recommend storing your Scorolash Serum in a cool dry place, away from direct sunlight and excessive heat.

Apply nightly around outer eye area after cleansing facial region. Allow product to absorb deep into the skin, minimal 30 minutes prior to sleeping. A small amount goes a long way.

Payment

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Scorolash reserves the right to request additional identification. If necessary, we will contact you by e-mail.

No card information is ever stored on Scorolash and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.

We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Scorolash does NOT keep credit card information on record.

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team: When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. Please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.

Also, please ensure that your credit card is not restricted to making international purchases. Scorolash is a United States based company. You can also try going through the regular checkout.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

All prices listed on the website are in US dollars.