This Returns policy applies to all purchases made through our website. We are pleased to accommodate returns within 30 days on all products that have not been used and in the same original packaging that you received it. A photo of the products will be requested before the returns process starts.

Growth Guarantee 

At Scorolash, your satisfaction is our guarantee. We're confident in the effectiveness of our products, so confident that we offer a growth guarantee. That's right, if you don’t see results within 60 days, you get your money back.

We want you to be 100% satisfied with your purchase. If you've used the products as recommended and are still unsatisfied, you're eligible for a refund within 60 days of purchase.

To qualify, simply follow the steps outlined in our Growth Guarantee policy here: https://scorolash.com/pages/growth-guarantee

I received damaged, defective, or wrong items. What should I do?

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. We will inspect your complaints and proceed with available options of returning the defective products for replacement or compensation. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.

Why are products non-returnable if opened?

Our products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.

Do I have to pay for the shipping of my return?

Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Scorolash will not be responsible for lost returns.

Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.

May I return my products without contacting you or getting an RMA?

You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

How can I track my returns?

Track your return/exchange using the information provided by your carrier to ensure it has been delivered to us. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the items were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

We aim to process your order within 1-2 business days (Mon-Fri, excluding public holidays) from our facility in Nevada. Shipping will take an additional 2-3 business days depending on your shipping address.

You will receive an e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Kindly note that if inaccurate or incomplete addresses are provided, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

As soon as your package is shipped, you will receive an automated email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Yes, we do. Please note that International orders are insured and delivery will arrive at your destination.

Go to the product page where you wish to purchase and follow the steps:

Step 1: Click the “Add to Cart” button on the products you wish to purchase and they will be added to your shopping bag. The shopping bag will pop-up with the total amount to be paid and the checkout button. If the cart did not open, you can click on your shopping bag in the top right corner of the page and it will appear. 

Step 2: Now you can either "Continue shopping” or click on the “Checkout” button to proceed to checkout.

Step 3: Click "Checkout" or "Express Checkout with PayPal". By clicking on one of those buttons you will be redirected to the checkout page. There you will be asked to complete all details requested from you on the form including shipping address, billing address and a form of payment. You will have an option to open a Scorolash account which includes benefits from discounts, newsletters and product releases. This gives you access to "Members-Only" coupons and offers, as well as reward points and credit on current orders.

Step 4: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order within seconds. If you haven't received that email, please check in your spam folder and verify the email address you typed on the order confirmation page so that we can contact you.

Step 5: Shipments will be dispatched from our warehouse within 1-2 business days (excluding pre-order and backorder items purchased). You will receive a confirmation and valid tracking number that will show tracking within 48 hours. If your order is delayed, you can reach our customer service team by clicking here.

If you have a promo code for a discount, you can enter it on the checkout page.

All orders include a tracking number. It will automatically be sent to your email that you provide us during checkout. If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take up to 24 hours to update.

If you have received a message stating that your email address/password is not recognizable - please follow the steps below:

- Clear your cache and browser history

- Close and open a new browser

- Make sure you are using the same email address and password that you registered with

If you are unable to recall your password, click on the “forgot your password?” link on the page. You will be prompted to enter your email address. Then, a link will be sent to you to create a new password for your account.

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please contact us with the details and screenshots of the error.

We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to. The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order.

Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. In this case, we’re not able to send you another one so it’s best to contact the postal service.