This Returns policy applies to all purchases made through our website. We are pleased to accommodate returns within 30 days on all products that have not been used and in the same original packaging that you received it. A photo of the products will be requested before the returns process starts.

Growth Guarantee 

At Scorolash, your satisfaction is our guarantee. We're confident in the effectiveness of our products, so confident that we offer a growth guarantee. That's right, if you don’t see results within 60 days, you get your money back.

We want you to be 100% satisfied with your purchase. If you've used the products as recommended and are still unsatisfied, you're eligible for a refund within 60 days of purchase.

To qualify, simply follow the steps outlined in our Growth Guarantee policy here: https://scorolash.com/pages/growth-guarantee

I received damaged, defective, or wrong items. What should I do?

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. We will inspect your complaints and proceed with available options of returning the defective products for replacement or compensation. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.

Why are products non-returnable if opened?

Our products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.

Do I have to pay for the shipping of my return?

Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Scorolash will not be responsible for lost returns.

Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.

May I return my products without contacting you or getting an RMA?

You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

How can I track my returns?

Track your return/exchange using the information provided by your carrier to ensure it has been delivered to us. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the items were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

We aim to process your order within 1-2 business days (Mon-Fri, excluding public holidays) from our facility in Nevada. Shipping will take an additional 2-5 business days depending on your shipping address.

You will receive an e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Kindly note that if inaccurate or incomplete addresses are provided, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.