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Delivery & Returns

Yes babe, it's true! We ship worldwide!

Not only that, but we also offer FREE Shipping on orders over $50! To qualify, your order merchandise total just has to be over $50 after your extra savings are applied. Haven’t got $50 in your basket? Check out using our alternative delivery methods for $4.95 on US/International standard delivery option.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

COUNTRY

CARRIER & TIMING

TRACKING LINK

United States

USPS, 12-15 Business Days

USPS Tracking

Canada

Canada Post, 7-18 Business Days

Canada Post Tracking

United Kingdom

Royal Mail, 7-18 Business Days

Royal Mail Courier Service

Ireland

An Post, 7-18 Business Days

An Post Tracking

Australia

Australian Post, 7-18 Business Days

Australian Post Tracking

German

German DHL, 7-18 Business Days

German DHL Tracking

New Zealand

New Zealand Post, 7-18 Business Days

NZ Post Tracking

France

La Poste, 7-18 Business Days

La Poste Tracking

Spain

Correos, 7-18 Business Days

Correos Tracking

Italy

Poste Italiane, 7-18 Business Days

Poste Italiane Tracking

Japan

Japan Post, 7-18 Business Days

Japan Post Tracking

Other International

International Shipment with Tracking, 10-31 Business Days

International Tracking

 

INTERNATIONAL TAXES AND DUTIES

All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.


Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at hello@scorolash.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

RETURNS

By placing an order at Scorolash, you are responsible for the cost of return shipping back to Scorolash. Please contact us for further information on how to return your packages.

UNDELIVERABLE COUNTRIES

Please note that we do not ship to Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia.

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