Discover more in our FAQ
Have a question or comment? Reach out and say hi!
If you have received a message stating that your email address/password is not recognizable - please follow the steps below:
- Clear your cache and browser history
- Close and open a new browser
- Make sure you are using the same email address and password that you registered with
If you are unable to recall your password, click on the “forgot your password?” link on the page. You will be prompted to enter your email address. Then, a link will be sent to you to create a new password for your account.
If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please contact us with the details and screenshots of the error.
If you have a promo code for a discount, you can enter it on the checkout page.
In the footer of every email, there will be an unsubscribe button. Click the link and confirm that you would like to unsubscribe. We’ll miss you, though!
Go to the product page where you wish to purchase and follow the steps:
Step 1: Click the “Add to Cart” button on the products you wish to purchase and they will be added to your shopping bag. The shopping bag will pop-up with the total amount to be paid and the checkout button. If the cart did not open, you can click on your shopping bag in the top right corner of the page and it will appear.
Step 2: Now you can either "Continue shopping” or click on the “Checkout” button to proceed to checkout.
Step 3: Click "Checkout" or "Express Checkout with PayPal". By clicking on one of those buttons you will be redirected to the checkout page. There you will be asked to complete all details requested from you on the form including shipping address, billing address and a form of payment. You will have an option to open a Scorolash account which includes benefits from discounts, newsletters and product releases. This gives you access to "Members-Only" coupons and offers, as well as reward points and credit on current orders.
Step 4: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order within seconds. If you haven't received that email, please check in your spam folder and verify the email address you typed on the order confirmation page so that we can contact you.
Step 5: Shipments will be dispatched from our warehouse within 1-2 business days (excluding pre-order and backorder items purchased). You will receive a confirmation and valid tracking number that will show tracking within 48 hours. If your order is delayed, you can reach our customer service team by clicking here.
Sure you can! Just add all the products you want to your shopping bag and then click on the “Checkout” button located inside the cart. Navigate to the cart by clicking on the top right bag icon and scroll down to "Checkout". This way you can save on any additional items and save time.
Scorolash is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache. If you continue to face problems, please send a screenshot of the error to us by clicking here and we will assist you.
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on-hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the email that was sent to you from us.
Yes, our serums are cruelty-free as we have never, and will never, test on animals. We also do not work with manufacturers that do animal testing. You can rest easy knowing that Scorolash is 100% cruelty-free!
We aim to process your order within 1-2 business days (Mon-Fri, excluding public holidays) from our facility in Nevada. Shipping will take an additional 2-3 business days depending on your shipping address.
You will receive an e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Kindly note that if inaccurate or incomplete addresses are provided, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.As soon as your package is shipped, you will receive an automated email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
All orders include a tracking number. It will automatically be sent to your email that you provide us during checkout. If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take up to 24 hours to update.
We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to. The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order.
Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. In this case, we’re not able to send you another one so it’s best to contact the postal service.
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Scorolash reserves the right to request additional identification. If necessary, we will contact you by e-mail.
No card information is ever stored on Scorolash and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Scorolash does NOT keep credit card information on record.
Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team: When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. Please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.
Also, please ensure that your credit card is not restricted to making international purchases. Scorolash is a United States based company. You can also try going through the regular checkout.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
All prices listed on the website are in US dollars.
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseenissues.
Need Help, Babe?
Track your order, read our FAQ, or chat with us.