Your satisfaction is our top priority. You are protected by our 60 day money back guarantee. If you are not satisfied with the results, please contact us for a refund.
How to make a return:
• Contact us first with your order number
• You will receive return instructions
• Then ship the order back to us (keep a receipt of postage)
• Your return will be handled within 3 working days, once received
• We process your refund back to the method used for payment
Customers have full responsibility to keep track of their orders at all times with the tracking number provided. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect or invalid addresses. In the event that a product is lost in transit, we will help as much as we reasonably and necessary can to trace the package.
To arrange redelivery you will have to cover for all return and postage fees. If requesting refund for a return due to invalid address, failed attempted deliveries or uncollected orders then the charge will be deducted from the refund. Note that we will do this independently of potential free delivery offers. We cannot offer free delivery twice.